Rapid7 Asset List Integration - Successful Run but no Discovered Items/CI

[Willt1]

I recently setup a Rapid7 InsightVM integration with ServiceNow VR and am beginning to populate the Asset List information. I ran the integration, and it completed successfully but I do not see any new Discovered Items created from the integration run. 

I can't see any reason why the Discovered Items table wouldn't populate with a successful run, has anyone run into this issue before?

Thanks.

[Rajesh_Singh]

@Willt1 

If you have run the Rapid7 InsightVM integration with ServiceNow VR and it completed successfully, but you are not seeing any new Discovered Items created, there could be a few reasons for this.

Here are some possible reasons and solutions to try:

1. Check the mapping of the Asset List fields to the Discovered Items fields. Make sure that the fields are correctly mapped, and that the data is being transferred properly from Rapid7 InsightVM to ServiceNow VR. You can check the integration logs to see if there were any errors or issues with the data transfer.

2. Check the query used to filter the data from Rapid7 InsightVM. Make sure that the query is correct and is not excluding any relevant data. You can try adjusting the query to include more data and see if it makes a difference.

3. Check if there are any filters or scripts on the Discovered Items table that could be preventing new items from being created. Make sure that the table is not filtered to exclude the new items, and that there are no scripts or workflows that are preventing the creation of new items.

4. Check the permissions of the user running the integration. Make sure that the user has the necessary permissions to create new items in the Discovered Items table.

5. Check if there are any data limitations or quotas set for the ServiceNow VR instance. If the instance has reached its data limit or quota, new items may not be created.

6. If none of the above solutions work, try re-running the integration or contacting the ServiceNow support team for further assistance. They may be able to provide more guidance or troubleshoot the issue further.