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Forum Posts

Resolved! Technical Delivery/Engagement Manager Resources for SOAR

Is there a Technical Delivery/Engagement Manager whose role is to manage ServiceNow SecOps initiatives (Security Orchestration Automation and Response) and can speak about their experience and provide tips/resources I can leverage?

RedmondL by Tera Contributor
  • 1039 Views
  • 7 replies
  • 1 helpfuls

New View For Different Team In SecOps Module

Hi SecOps Experts,I have query, where we need to create a separate view for different team inside SIR Module. Completely Different From Default View (Currently in use by Security Team). Need your suggestions, is it recommended/how feasible it will be...

DKSINGH by Tera Contributor
  • 303 Views
  • 2 replies
  • 0 helpfuls

Metric Definition for Security Incident state

Hello, I want to create a Metric Definition that calculates the state duration of a SIR from when it was opened till its state changed from 'Contain'. By now I have the following script : // variables available// current: GlideRecord -  target incide...

TiberiuZ by Giga Contributor
  • 412 Views
  • 2 replies
  • 0 helpfuls

Security Integration

I want to add manually a new item in servicenow Security integration item dashboard. How can i do that in my personal servicenow instance?

Resolved! SIR Workspace Plugin

Hi all, I am trying to install the Security Incident Response Workspace plugin in my instance. I first installed all the dependent plugins, and when I proceeded to install the Security Incident Response Workspace plugin, I could not find it in the Pl...

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ServiceNow VR integration with Qualys, error 400

Hello ServiceNow Community! I am doing an integration of ServiceNow VR with Qualys, and encountered an issue where KB import works fine, but Host import fails with error 400 (Bad Request).We've dug through all the logs we could find, but the most des...

Slav464 by Tera Contributor
  • 1436 Views
  • 6 replies
  • 1 helpfuls

Resolved! Is there some changes to itil role?

Hello experts,I encountered this behavior but I am not sure if this is changes in Washington Version.For both Utah and Vancouver version (based on PDI test), there is no added role for survey_reader when the itil role is added to a user. But in the W...

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Rain Vaine by Kilo Sage
  • 1148 Views
  • 5 replies
  • 2 helpfuls