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Visibility of Unmatched CIs in ITSM

How would you restrict the visibility or usage of Unmatched CI from Vulnerability Response in ITSM and ITOM processes? We don't want end users to create incidents, problems or changes in ITSM for CIs without the proper documentation in the CMDB. The ...

Cost of Column Level Encyption Enterprise (CLEE) ?

Hi, I wanna install a application, the name is Column Level Encryption Enterprise (CLEE) but it requires payment. I know that the cost depends on how many field I want to encrypt and how many user would be applied,...But I need a average number to qu...

Changing the Json script

Can anyone help me out hereI need to work on a requirementThere is field called "source data" in discovered items table,where we need to replace the line 'Assessed for Vulnerabilities:false' as 'Assessed Vulnerabilities:true' value in the Json value ...

Mahesh137 by Tera Contributor
  • 343 Views
  • 2 replies
  • 0 helpfuls

Sorting a related list field based on field value

Hi all, I want to have a permanent sort order for all security analysts who open an SIR and go to the "Associated Observables" related list. Once they go there, I want them to see the list is sorted based on the values inside the "Observable Type" fi...

amol_joshi by Tera Contributor
  • 369 Views
  • 1 replies
  • 0 helpfuls

Resolved! Issue on grouping vulnerabillities by risk rating

Hi Everyone, We are using the risk rating to group vulnerabilities. We have defined that in our group rules.When the remediation task gets created it is set to 4-low and the short description of the remediation task is set to 4-low later the remediat...

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Venkatesh4 by Tera Expert
  • 723 Views
  • 3 replies
  • 0 helpfuls

Automatically closed VI on Closed/Fixed detections

We have found numerous Vulnerable Item records that are still in Open status with closed detection(s). Ideally, when all related detections are closed, related Vulnerable Item will automatically closed as well but this does not happen. We ran a daily...

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Korneil Kim by Tera Contributor
  • 1718 Views
  • 5 replies
  • 1 helpfuls

Resolved! VR - How to manage "Unclassed Hardware" CIs

In Vulnerability Response, how do you manage the Unclassed Hardware [cmdb_ci_unclassed_hardware] table? In regards to VR integrations with third-party tools, ServiceNow automatically creates CIs on the Unclassed Hardware table when a CI is unmatched ...

Zach N by Tera Guru
  • 4255 Views
  • 7 replies
  • 3 helpfuls