Remediation Task Rules

Richard Green
Tera Contributor

Hello Team,

I am working on a VR implementation and If I want to assign all VULs to one group, Is it better to use the User Group option to assign to a static group? I created an assignment rule to assign all the VITs to the one group, but when running the Remediation Task Rule it is still assigning to other groups using the Group by field option and using Assignment Group.

 

1 REPLY 1

william_tran
ServiceNow Employee
ServiceNow Employee

Hi Richard,

 

Some clarifications on your question, when you're developing Assignment Rules in VR, Assignment Rules are specific only for VIs, it doesn't dictate the assignment on Remediation Tasks. If you have other assignment rules that are assigning VIs to other user groups, then when you setup your Remediation Task rules via the Group by field option, and select 'Assignment Group'. You're telling the system, for this Remediation Task that is being created, assign it the 'Assignment Group' that I am grouping it by. So if you have assignments to various User Groups, it will create an Remediation Task for each of the User Groups. 

 

william_tran_0-1714762304080.png

 

 

Sources: 

https://docs.servicenow.com/bundle/washingtondc-security-management/page/product/vulnerability-respo...

https://docs.servicenow.com/bundle/washingtondc-security-management/page/product/vulnerability-respo...