remediation

chercm
Mega Sage

i have a few questions on the vulnerability remediation : 

 

1. other than submitting a change to push for a large amount of machines and it is closed when all the machines have been remediation, but what happens if one machine happens to have the old vulnerability , can we make use of the remediation function to address it ?

 

2. i understand once the scan result cannot have the machine on the scan , it will close the ticket , is there any audit evidence ?

 

3. does the remediation work for mac machines?

1 REPLY 1

Abhinav37
ServiceNow Employee
ServiceNow Employee

Hi 

the questions are not 100% clear to me. 

please refer to the below link for the remediation lifecycle states of the record. I believe your answers will covered here. 

https://docs.servicenow.com/bundle/washingtondc-security-management/page/product/vulnerability-respo...

 

if this post is helpful plus mark helpful and accept as solution 

 

cheers 

AB!