Resolved! Can you tell if a template has been used on a form?
Is it possible to determine if a template was used on a SIR? I would think that there is not but would like someone to verify this for me.
Forum Posts
Discovered Items - Best Practices for handling new devices
Hello everyone, Just wanted to see how everyone handles devices that get added into the CMDB as an Unclassed Hardware. Looking to see how others are addressing the following situations: Undesired devices in the CMDB are classified as Unclassed Hard...
Resolved! Qualys Integration runs are stuck in "Wait complete" state
Gentlemen, We are using Qualys Integration Module with our Now instance. Since the past cpl of weeks, all the Qualys integration runs are in a state "Wait complete" , even though the substate shows to be "success". Any idea how to troubleshoot this...
Issue in integrating the Microsoft Exchange Online with ServiceNow
Dear All, I am unable to integrate the Microsoft Exchange Online with ServiceNow. I have provided the App Client Id, Tenant Id, Object ID, Secret Key information in the integration confiuration page. but i am getting the below error message. 1. <?xm...
Resolved! What's the purpose of Auto-Close Stale Vulnerable Items ?
Could someone explain the purpose of the Auto-Close Stale Vulnerable Items feature? I thought this was a big win for me on 2 different issues: 1.) CI's that are Decommissioned and thus no longer able to be validated by Qualys as remediated. 2.) Vul...
Resolved! Can CI lookup rules "find" Unclassed Hardware?
Good morning, I'm trying to understand if CI lookup rules can return an "Unclassed Hardware" item? Here is the situation: - I have a vulnerability on "somehost.domain.com" - There is a matching CI in the CMDB, but is was just called "somehost" and ...
Resolved! Reapply CI lookup rules UI action shows 0 records processed
Hello friends, While running UI action named - "Reapply CI Lookup Rules" on Unmatched Discovered Items, its not showing number of records processed. It shows as all counts as 0 such as Processed, 0Updated, etc. Does anyone have idea ? Thanks,Rahul
Resolved! Apply CI Lookup Rules to unmatched discovered items
Hi, We have some discovered items which are unmatched but we noticed that they could be matched if we either update CI Lookup Rules or the unmatched CI itself. We know that we can reclassify a discovered item to some specific CI class which is good ...
Resolved! Deleting Old Vulnerable Detections / Vulnerable Items / Discovered Items
Our Vulnerable Response Tables can get quite large. We're looking for a way to improve system performance on these tables by keeping them trimmed down to only current or recent historical information. I would like to create some archiving rules aro...
How to Allow Group Managers to Manage Group Members?
Dear All, Kindly note I've followed the below guide to give access to the group mangers to add/delete their own group members, but with no luck https://community.servicenow.com/community?id=community_question&sys_id=ed71cb29db98dbc01dcaf3231f961999 I...
Resolved! Splunk Sighting Search
HI, I am running Sighting search for IP Address in Splunk,i am using OOB "Sightings Search Configurations" and i have created same config in splunk as well but i am getting Sighting Search count as 0 in SNOW while in Splunk we are getting results for...
Resolved! Setting VIT/VUL to Closed/Deferred
Hi SecOps experts, I was just thinking if I set VIT/VUL to Closed/Deferred and if that vulnerability state changes to fixed in Qualys, does that change the state in ServiceNow to closed or fixed or will it be ignored? Wondering how state changes are ...
Best Practice for removing inherited roles from groups??
"sys_user_has_role has entries that shouldn't exist" Years ago In our early stages of go-live, we had configured the itil role to be inherited when a user was granted the it_project_manager role. Recently, we removed the inherited role (itil) from it...
Resolved! how to activate plugin of Secops on personal dev instance
How to activate the plugins of SecOps on personal dev instance
Resolved! Error: No scan options profile defined. Provide a scan options profile in the Qualys configuration
When running a scan getting the below error message. How to get away from this? Error: No scan options profile defined. Provide a scan options profile in the Qualys configuration Steps to replicate 1) Go to Vulnerability - Vulnerability Scanning - ...