Hello.
We have issue with OOTB - Request risk reduction for a vulnerable item.
When we request:
A. Request for Deferral
B. Request for Risk Reduction
Two "State Change Approvals" are being created for A and B
When we do all approvals A is going in to Approve and the VIT state get back to DEFFERED, but (B) is still in Draft and do not lower the RISK
Where can be a problem that second (B) task is not going forward?
This is OOTB - nothing was changed.
Please advise.
THx
Hello Andy:
@andy_ojha wrote:Hey there,
In your testing - when you initiate the Exception request and check both boxes (risk reduction and deferral), and it creates the two VCAs (state change approvals)...
> What is the Approval State on the two VCAs at that point in time?
> Are they both showing as "In Review"?
No. Second one is still in DRAFT and no assessment attached.
in PDI both of them are in: "In Review" + to both assessment is attached:
Screen from my PDI:
In the logs we found only - and we dig in that now:
On the 2nd VCA for the Risk Reduction (Desired value is 5 - None), what happens if you actually attempt to Approve that request as an Approval user even though it is in Draft (should be > In Review..)?
> Does it proceed to then reduce the Risk Rating on the target VIT record?
After approval nothing is happening with this "task" still in Draft.
Ok I think we found the issue - "Exception Management Configuration" was the issue somehow...
Ok but now the Questionnaire is not being attached - so not able to see questionnaire answers .... uhh
