Security Incident Playbooks not showing the tasks

[mpmacconnell]

We have an issue where when a Playbook starts it is running a flow to generate the Security Incident Tasks. When using Admin, the playbook shows the tasks just fine in the Security Incident Response workspace. However, when a non-admin person creates a ticket that triggers the playbook, the tasks are not rendered in the workspace. If I go in as admin and view the ticket they show and then go back as a regular user they are there.

HI Support provided the following possible solution but could not explain how to do the "refresh". Wonder if someone here has an idea how that would work:

"Call the playbook subflow: Within the flow, add a "Call Subflow" action, selecting the playbook subflow you want to refresh."

[andy_ojha]

Hey there,

Check out the "Wrapper Process Generator" that was built for scenarios where we have Flow based Playbooks, that we want to render on the Security Incident Response Workspace.

I am not certain of the issue you are specifically encountering here, but in order to properly render Playbooks built using Flow Designer Flows in the SIR Workspace (Next Experience), this concept of the "wrapper" is needed, and is likely where you'd want to start here...

- https://www.servicenow.com/community/secops-articles/render-flow-based-playbooks-in-the-new-sir-work...

[mpmacconnell]

Already tried that solution. That is where we are now stuck. It is just odd that the tasks will render with no issues when Admin views it. And also, if a non-admin triggers the playbook they will show after Admin has viewed the SIR record. It is just that if Admin never opens the SIR to view it, the non-admin never see the tasks.