Security Incident related list for IT Incident

[ranjithkariminl]

Whenever related list adding in the security incident form are not displaying at bottom of the form.Example: Security incident form before adding related list (IT Incident and Incident->Parent)

Adding related list: Configure>>related list

Added related list are not displaying at bottom of the form. We tried creating new relationship and tried the same, which is also not working. This Security incident is in scoped application “Security incident”, relationship “IT Incident” is also created in same scoped application.

[Jon Williams]

Hi Ranjithk,

I would first ask what release are you on? Once you've added the related list and saved you may need to reload the form and reload the related list. The newly added Related List won't show up in the Related Links but you can reload the list by clicking on the Related Link "Show all related lists". You should see a new tab once you're displaying all related lists labeled Incidents.

Please let me know if this works for you.

Thank you,

Jon W

[Jon Williams]

To add, after looking into it further you shouldn't have to add the related list to see the Incident > Parent. If you go to the Related Records section of the Security Incident you should see the Parent field has the Incident that created the Security Incident. If that field isn't showing on your form you can go into Configure > Form Layout > Select Related Records Section and then add Parent to this section and save. The Parent field is a reference field and should display the Parent Incident.

Thank you, 

Jon W

[andy_ojha · Accepted solution]

Hello,

As Jon mentioned, the [Configure --> Related List] concept will adjust the related lists that you see when you select the "Show All Related Lists" UI Action at the bottom of the form.

Are there specific lists that you are wanting to show by default on the form? 

Or, can you leverage the "Show All Related Lists" UI Action, and then adjust what is presented from [Configure --> Related List]?

The Lists that you see on the bottom of the form, are more complex to adjust and re-organize.

These specific default lists that appear on the bottom of the form are handled by:

1. UI Script called (sn_si.SecurityIncidentConstants)
2. Client script called (Hide Related Lists on load)
3. Ordering of the Lists / tabs are determined from [Configure --> Related List] or specified on [System UI -> Related List], [Table | is | sn_si_incident]

Reference:

[Pat Slattery]

@./andy-b2poYQ== 

Sorry to dig up a post from a year ago, but I am experiencing a similar issue. 

Looking to have Response Tasks display as default on the security incident form. (New York) 

I tired the adjustments that you recommended on the 3 mentioned items.. No luck. 

Any suggestions? 

Thanks in advance for your assistance