Forum Posts
Error Message: Invalid attempt. Encrypted data could not be saved
Hi community. While submitting some of record producers, I am getting this error message: 'Invalid attempt. Encrypted data could not be saved.' Now this is due to some masked fields which we have added in producer as per request from client. I also t...
Vulnerability Response: Associated VCA are not closing
Hello experts,I am new to Vulnerability, and I would like to have process information.In our instance, we have identified examples, where the VCA was wtill in review, even when the associated remediation task(VUL) was closed and its VIT's were also c...
Resolved! Vulnerability Response: Reopened VIT reassignment
Noticed that when a close VIT record is reopened by VR system, it is re-evaluating the assignment rule and it may change/update the assignment group of the VIT record if there changes in the CI record support group details. Can someone point what or ...
Resolved! Unable to add work notes as default list view column for VITs using list layout configuration
Hi All,I am facing issues with adding work notes as default list view column in classic view. I do reset to default columns still i can't see work notes in list view. Please help me on this. Thank You.
ServiceNow sends a notification of SIR update with an attachment of its own record in a JSON Format.
Hello Community, My client has requested an email notification in the Security Incident Response application that includes a record of every update made to a specific SIR, with the details converted into JSON format and attached to the email. Now, I ...
Resolved! I just need to understand difference b/w Work notes and Additional comments in terms of VR
I understand work notes are used track the changes around the VIT journey. But i am looking for purpose of additional comments. Thanks in advance.
Preparation for the Certified Implementation Specialist - Security Incident Response CIS-SIR exam
Afternoon all.... I am deep diving into the Certified Implementation Specialist - Security Incident Response CIS-SIR exam. I'd be grateful for any pointers and advise in terms of what online resources to use. I have the Mainline Exam Blueprint, I hav...
Need guidance for preparing for CIS-Vulnerability Response certification
Hi everyone,I’m planning to prepare for the CIS-Vulnerability Response certification, but I haven’t worked on this module so far. I’m a bit confused about what topics I should focus on and which areas from the ServiceNow documentation are most import...
How to set VIT remediation target to a specific date?
Hello!I'm new to VR module.I know that for Vulnerable Items, you can set the remediation target using 'Remediation Target Rules'. However, the Remediation Target Rules utilize the 'last opened' field and a user defined number of days to set the reme...
Tenable.io authentication
I am integrating Tenable.io with VR.I will install the Tenable VR integration and configure the Tenable.io endpoint, client id and secret.What needs to be set up account wise on Tenable.io please, what access and how is it done?I can't see any docume...
Vulnerable item Rescan functionality not showing results real time.
Hi, I read that when we manually rescan a Vulnerable Item, the result is imported in the next integration run.Is there a way that the Rescan UI Action can show the Vulnerable item is fixed or not in real time? If there needs to be customizations, wha...
Download Template is not working in UI Page
I created a custom UI Page for manual ingestion of IRM Data. But when I am giving requisite role to test user and trying to download the template it is not working as expected but for admin role it is working fine.Please suggest on this what could h...
Flow is throwing an error while creating a record in sn_ti_m2m_task_observable(Task observable)table
Hi Everyone, Create Record flow action is failing to create Record into sn_ti_m2m_task_observable table and throwing the following error- Encountered error executing instruction: OpInstruction{id=10, opClass=com.snc.process_flow.operation.RecordCreat...
Resolved! Ref info button is not working for CVITs table
When i click on info section on form for a reference field its not showing any info for CVITs table. Please help me on this how to troubleshoot.
