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Resolved! NVD integration error started +/- 24th July 2025

Hello.I saw NVD got maintenance windows somewhere about 24th July 2025.Now the integrations stopped to work. Error: Invalid response code received from NVD: Not Found 404 The URL is incorrect Any one contacted NVD or fixed this issue ?We tried to use...

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Don Dom by Tera Contributor
  • 2808 Views
  • 9 replies
  • 4 helpfuls

Autoclose Vulnerable items on Retired CIs

We just upgraded to VR version 15, where autoclose retired CIs is a checkbox, which we have checked. However, we changed some CIs to retired state and their vulnerable items have not closed after multiple days. Is there somewhere in VR we can look to...

AndrewP by Kilo Expert
  • 2436 Views
  • 9 replies
  • 2 helpfuls

Experience with attack simulation in servicenow?

Hi Experts, Do you have experience working on integration with Outlook or other email provides for the phishing module?How did you do that, please share your experience and any official documentation link if possible. Are there any cost associated wi...

Email Parser functionality for Security Incidents

Hi everyone, I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. . Has anyone worked with Security Incident Email Parsing before? How can I...

AndreeaI by Tera Contributor
  • 571 Views
  • 1 replies
  • 0 helpfuls

Configuration Compliance Remediation Tasks auto closure?

What is the normal closure process for remediation tasks (CRGs) in Configuration Compliance when updating Test Result state?  We are seeing an issue where CRGs are closing as soon as one of the associated Test Results close. This doesn't seem correct...

drestoker1 by Tera Contributor
  • 768 Views
  • 4 replies
  • 0 helpfuls

Email Parse for External Vendor Requests

Hi everyone,I'm currently working on a task related to evaluating the Email Parser for External Vendor Requests. In our context, External Vendor Requests refer specifically to T-Systems and OBS.My question is:Is it technically feasible or even recomm...

AndreeaI by Tera Contributor
  • 375 Views
  • 2 replies
  • 0 helpfuls

SBOM Vulnerabilities not calculated

I've successfully uploaded SBOMs both manually and with the API calls. After I upload an SBOM, the "Vulnerabilities" column in the SBOM Workspace is not calculated. Is there a job I need to initiate to get those values populated?

mn-snyk-sn by Tera Contributor
  • 592 Views
  • 1 replies
  • 0 helpfuls

Resolved! Vulnerability response tables list

Hi All  I am looking for the list of commonly used servicenow tables for reporting on vulnerability response and vulnerable items .  Can someone share the list of tables if they have it handy or in a link 

Gary22 by Tera Contributor
  • 10652 Views
  • 9 replies
  • 11 helpfuls

VR: ATF File Upload

Hi everyone, I'm currently working on an Automated Test Framework (ATF) test to validate a custom notification that is triggered during the VR Manual Upload process. As part of this, I need to simulate a user uploading a CSV file through the manual u...