Hi all, Our client is mentioning that they think remediation tasks are being duplicated following a request for a False Positive (FP) for example. We have a task rule that groups on/ by 1. Preferred solution2. Assignment group When the user requests ...
Vulnerabilities are active in Qualys for below CI's but there are no open VIT records for those detections.We have active vulnerabilities in Qualys for certain CIs, but there are no open VIT records for those detections. This issue started recently—p...
Hi everyone,We are currently evaluating ServiceNow Vulnerability Response (CR) and have integrated it with Qualys, which has imported around 1,000 IT vulnerabilities into our instance.I would like to filter all vulnerabilities based on a CVE pattern,...
We are looking to migrate from tenable.sc to tenable.io.We need to ensure continuity of open VITs that were opened by tenable.sc and still detected by tenable.io.We need to avoid duplicate assets and VITs. The VITs opened by tenable.sc should remain...
Hi,We have NVD integration active for Vulnerability Response and other third-party scanners (Rapid7 & Wiz).When we look into the NVD table (sn_vul_nvd_entry), we see that some of the CVEs have source populated as the Third-party and some have empty s...
Hi, For Vulnerability response integration, I read that CI are created in Unmatched CI class if the IRE encounters an error while creating an Unclassed Hardware or Incomplete IP Class CIs.My question is how can we know what was the error that IRE enc...
Hello, we are using the ServiceNow Mobile Agent application. In this case, when we assign a security incident and it contains a file, such as Word, Excel, or PDF, we get an error message saying that the files could not be uploaded. We have noticed th...
Hi. I am new to SN. I am running an Ansible automation playbook. It connects from a remote host via an API. The playbook is straightforward. 1) Create a change request. Cache its number in memory for subsequent steps to re-use.2) Close the change re...
Hello.Can any body explain to me please - as simple as possible - how the calculation is done?RISK = 60. Why?EPPS score:Modified Severity: I have default risk calculator:Please advise.BRDom
Hi. I am new to ServiceNow. Please help.I need to create a CR in a PDI via an API. The creation attempt takes place in an Ansible playbook. The user is "admin". This user can create CRs and upload attachments in the Web URL for the PDI by clicking th...
Hi,I have just started exploring the SIR and VR applications for an internal company assignment. I have several questions/doubts as I go through the tables, sample data, product documentation etc..For ex:1. When are child incidents created? If parent...
Thanks in Advance
Hello Community, I’m working on creating an ACL that grants a group access only to the parent Security Incident (SIR) of a Security Incident Task (SIT) assigned to that group.Currently, the group has only the sn_si.external role, which allows them to...
Something is affecting the speed of our ISG integration in PROD. I have doubled the data sources and templates.DEV = Zurich version, plug in 1.2.5STAGE = Yokohama version 1.2.2PROD = Yokohama version 1.2.2 DEV & Stage are fine. PROD is slow as hell, ...
Hi, I am trying to upload an attachment in the incident table using API. But I am getting below error: status: failure The remote server returned an error: (403) Forbidden. message: Operation Failed detail: ACL Exception Insert Failed due to security...