Security Incident related list for IT Incident

ranjithkariminl · ‎09-20-2018

Whenever related list adding in the security incident form are not displaying at bottom of the form.Example: Security incident form before adding related list (IT Incident and Incident->Parent)

Adding related list: Configure>>related list

Added related list are not displaying at bottom of the form. We tried creating new relationship and tried the same, which is also not working. This Security incident is in scoped application “Security incident”, relationship “IT Incident” is also created in same scoped application.

andy_ojha · ‎09-20-2018

Hello,

As Jon mentioned, the [Configure --> Related List] concept will adjust the related lists that you see when you select the "Show All Related Lists" UI Action at the bottom of the form.

Are there specific lists that you are wanting to show by default on the form?

Or, can you leverage the "Show All Related Lists" UI Action, and then adjust what is presented from [Configure --> Related List]?

The Lists that you see on the bottom of the form, are more complex to adjust and re-organize.

These specific default lists that appear on the bottom of the form are handled by:

UI Script called (sn_si.SecurityIncidentConstants)
Client script called (Hide Related Lists on load)
Ordering of the Lists / tabs are determined from [Configure --> Related List] or specified on [System UI -> Related List], [Table | is | sn_si_incident]

Reference:

View solution in original post

andy_ojha · ‎01-28-2020

Hey @Pat Slattery - no problem...

Have experienced this scenario before, when the currently logged in user I'm working with has already navigated to the SIR form prior to making the adjustments.

Can you try kicking the tires at clearing your current web browser's cache (or using another web browser that you've not used to login to that ServiceNow instance)?

I had luck with clearing my primary web browser's cache eventually in this type of scenario, after making these config adjustments.

Let me know if that gets you a win.

Pat Slattery · ‎01-29-2020

@./andy-b2poYQ== Thank you, that did the trick.

I had already cleared the instance Cache- Cache.do, but I had overlooked clearing the local browser as well.

Thanks again for your help!