I'm reaching out for assistance with an integration related to our Security Incident Response (SIR) module. The process owner is looking to integrate Microsoft Teams to enable chat and conference call functionality within the SIR workflow. Please refer to the image below for context.
The challenge I’m facing is the overwhelming number of resources—there are numerous videos and varying approaches/plugins, making it difficult to identify the right path. The official documentation site hasn't been particularly helpful due to the volume and complexity of information.
So far, I’ve identified two documents that might be relevant:
- “022024_LOSN_MS Teams & Sidebar Collab” (attached)
- “Guideline _ Integrate Sidebar and Microsoft Teams - Support and Troubleshooting” (attached)
Could you please review and let me know if we're heading in the right direction?
Thanks in advance for your help.
