Tenable connector not authenticating in SNOW Tenable sc Integration

[Taradevi P]

Hi Team,

We are facing the error message as   "Failed to connect to Target. Setting connector to unhealthy"  in SNOW - Tenable SC Integration.

We have tried to generate new API and Secret Keys and checked still we got the same error.

Can anyone help us to solve the issue please.

SNOW - San Diego 

Tenable SC : 5.22.0

Thanks

[Bhaba]

Hi @Taradevi P 

Please upgrade the tenable application to its latest version and this will solve this issue.

If this is not solving your issue. Try Disabling and then Enabling the connectors.

Steps:

1. In the ServiceNow filter search bar, type Tenable.
The Tenable applications appear.
2. In the left-hand menu, click Tenable Connector.
3. In the sub-menu, click Connectors.
Your configured Tenable connectors appear.
4. Select your Tenable connector.
5. At the top of the page, deselect the Active checkbox.
6. Click Update.
The Tenable Connector deactivates.
7. Repeat this to deactivate all your connectors.

Hope this solves your issue.

Thanks.

[Randy Ritzer]

At a basic network layer, can the Mid server talk to the Tenable Console, any firewalls or local firewalls in the way?

[Taradevi P]

Hi ,

Thank you for the response.

@Randy Ritzer ,We have checked from our end that the Mid server able to talk with Tenable console and not having any issue on port 443 but still same error.

@Bhaba , Tenable application is up to date with latest version and We have followed the steps that you shared and did disabled and enabled the connector but faced the same error.

Please help us is there any other way to resolve the issue.

Thanks in advance.

[Randy Ritzer]

Any failures in the Tenable log?