Tenable For ITSM - Incident rules

[Tadz]

Hi Everyone,

I'm doing POC on Tenable for ITSM, I want to test this Incident Rules but I'm currently having issues with the import part as there is a large amount of data and it is always stuck.

I was trying to manually execute the Incident Rules, but it seems the incident rules are not working.

I tried to do a load data and run transform map "Tenable Vulnerability ITSM Transform Map" as this would trigger the incident creation. I tried to do debugging using gs.logs but seems the onafter script are not executed.

also where do i find the logs for these? 
 logger.enterFunction("Vulnerability ITSM Transform Map","onAfter - 300 - create incidents based on rules");

Just want to check if this is actually running or not.

Thanks,

Tads

[Tadz]

Hi Schloke, I think the Incident Rule is working now.

It seems it has something to do with my data. Since I'm doing manual import.

[Tadz]

By any chance do you have sample records for x_tsirm_tio_itsm_data_source_import table?

[shloke04]

Unfortunately @Tadz , I do not have data with me.

However the video or the link below should help you in getting some demo data .

https://community.servicenow.com/community?id=community_article&sys_id=361d4c53db77c09823f4a345ca96194d

If my answer has helped you then please mark it as correct and close this thread for others.

Regards,

Shloke

[Tadz]

Yeah, it mentioned about multi threading. But there is only 1 thread for my data source. 

[Tadz]

Hi Schloke, thank you for your help 🙂