In the Security Incident Response (SIR) workspace, the Priority section includes four fields:Priority, Business Impact, Urgency, and Impact.Is Priority automatically calculated based on Urgency and Impact?What is the difference between Impact and Bus...
We are trying to use remediation target rules as a replacement for SLA's as we cannot use SLA's for Vulnerable item (sn_vul_vulnerable_item) records. Unfortunately these rules do not have a pause condition out of box as of Kingston patch 6 and this h...
We want to check the shift handover process by using advanced work assignment, please provide me the process and also provide me the info if any other alternatives are there for this!!!Thanks and regards,Siva.
Hi Team,While analyzing the Out-of-the-Box (OOB) Security Incident form in ServiceNow, I noticed a section labeled Predictive Intelligence in the Form Builder. This section contains two read-only fields:Machine Learning PredictionConfidence ScoreIt a...
Hi Team,While analyzing the Out-of-the-Box (OOB) Security Incident form in ServiceNow, I noticed a section labeled Predictive Intelligence in the Form Builder. This section contains two read-only fields:Machine Learning PredictionConfidence ScoreIt a...
Hi everyone,I’ve been assigned a task to investigate what Duplication Rules entail within the Security Operations (SecOps) module. Could someone please provide more insight into how Duplication Rules work in this context?Is there any official trainin...
Hello. We have enabled "NIST National Vulnerability Database Integration - API (CVE only) "As per documentation and even a labs from SN course. It's loading data to: "sn_vul_entry" What I see in the list is also:NIST National Vulnerability Database I...
Wanted to hide catalogs or catalog items on basis of specific roles "How to hide Service Catalog items based on custom role in ServiceNow?"1.I Want to restrict catalog/category visibility by role2.I want to try it for Portal, Classic UI, or both
Hello.I saw NVD got maintenance windows somewhere about 24th July 2025.Now the integrations stopped to work. Error: Invalid response code received from NVD: Not Found 404 The URL is incorrect Any one contacted NVD or fixed this issue ?We tried to use...
Hi Experts, Do you have experience working on integration with Outlook or other email provides for the phishing module?How did you do that, please share your experience and any official documentation link if possible. Are there any cost associated wi...
Hi everyone, I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. . Has anyone worked with Security Incident Email Parsing before? How can I...
Hi everyone,I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. .Has anyone worked with Security Incident Email Parsing before?How can I pr...
What is the normal closure process for remediation tasks (CRGs) in Configuration Compliance when updating Test Result state? We are seeing an issue where CRGs are closing as soon as one of the associated Test Results close. This doesn't seem correct...
Hi everyone,I'm currently working on a task related to evaluating the Email Parser for External Vendor Requests. In our context, External Vendor Requests refer specifically to T-Systems and OBS.My question is:Is it technically feasible or even recomm...
