Unable to Reapply VR Assignment Rules
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06-30-2022 03:03 PM
We are unable to reapply new assignment rules and receive the following message, "The configuration for the job Reapply assignment rules (VIT) is inactive. Please activate to execute this background job."
We have checked all of the background jobs and business rules (i.e. AssignmentUtils, rerun assignment rules) and all are set to active. We also have not made any changes here from OOB install. How do we activate this job?
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Vulnerability Response
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07-01-2022 03:00 AM
Hi Andrew,
check this out
https://community.servicenow.com/community?id=community_question&sys_id=7ac267f61b38341017d162c4bd4bcb2c
https://community.servicenow.com/community?id=community_question&sys_id=2b39d2bfdbdedc9066f1d9d968961972
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07-01-2022 06:39 AM
Hello,
We have tried all suggestions in both of those links and confirmed our settings match. We still receive the error message.
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07-01-2022 07:15 AM
Hi Andrew
Can you share error message screenshot.
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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07-01-2022 10:53 AM
