Vulnerability Response job "Process Vulnerability Solution Metrics Queue" taking days to complete

[dan167]

Hey everyone,

We have vulnerability response setup with multiple integrations. After setting up our most recent integrations "Tenable" and "Microsoft TVM" I am seeing a job that is running for days. The job name is "Process Vulnerability Solution Metrics Queue". When I cancel it, it starts back up. Does anyone have any knowledge on how long this should be taking to complete or timeout? Where should I check for issues with this job?

I have not been able to find much on this in my searches.

[Eliz Skogquist]

Hi Dan167,

Do you have access to Support, to login and view this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1704515?  It reviews the activity/reason and a work around.

[dan167]

Thanks for your response Eliz,

I do have access to the KB, but the sys property mentioned in that article is false.

[Eliz Skogquist]

When you view the versions related list on the property, does it show history where it might have been activated, impacted the job, disabled, and clean up not completed?

[dan167]

It hasn't been edited.