Vulnerability Response job "Process Vulnerability Solution Metrics Queue" taking days to complete

[dan167]

Hey everyone,

We have vulnerability response setup with multiple integrations. After setting up our most recent integrations "Tenable" and "Microsoft TVM" I am seeing a job that is running for days. The job name is "Process Vulnerability Solution Metrics Queue". When I cancel it, it starts back up. Does anyone have any knowledge on how long this should be taking to complete or timeout? Where should I check for issues with this job?

I have not been able to find much on this in my searches.

[Eliz Skogquist]

Which version of VR are you running?

[dan167]

25.0.4 latest that is available for me to install.

[Eliz Skogquist]

You should have the updates which include indexing on the Tenable data, and disabling of a graph being generated during the job.  If you haven't already, take a look at the "Enhancing solution management and performance optimization" here in docs: https://www.servicenow.com/docs/bundle/washingtondc-security-management/page/product/vulnerability-r... .

How many active VIs are you working with?  

[dan167]

a little over 1 million VITs if that is what you are asking.

[Eliz Skogquist]

I would suggest opening a Support case for this, as your updates should have remediated any issues causing this to run for days.