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3 weeks ago
Noticed that when a close VIT record is reopened by VR system, it is re-evaluating the assignment rule and it may change/update the assignment group of the VIT record if there changes in the CI record support group details. Can someone point what or which job is triggering this update. Thanks
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3 weeks ago - last edited 3 weeks ago
Check the "Run assignment rules" business rule on the VIT table.
Regards
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3 weeks ago - last edited 3 weeks ago
Check the "Run assignment rules" business rule on the VIT table.
Regards
----
If this response was helpful, please select "Accept as Solution" and "Helpful." This helps both the community and me.
