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Unable to add work notes as default list view column for VITs using list layout configuration

SambasivaraP
Tera Contributor

Hi All,

I am facing issues with adding work notes as default list view column in classic view. I do reset to default columns still i can't see work notes in list view. Please help me on this.

 

Thank You.

1 ACCEPTED SOLUTION

@SambasivaraP I added worknotes in SOW and it showed "This column can't be filtered." in Zurich.

 

I believe OOB, Journal fields cannot be filtered in workspace.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

View solution in original post

11 REPLIES 11

RaghavSh
Mega Patron

I am able to add it for both "sn_vul_vulnerable_item" and "sn_vul_app_vulnerable_item" table. can you detail the steps you are following.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
LinkedIn

Ankur Bawiskar
Tera Patron
Tera Patron

@SambasivaraP 

share your screenshots.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar ,

Now i can see work notes in list view after adding both the tables and cleared cache. 

sn_vul_vulnerable_item" and "sn_vul_app_vulnerable_item".

But i see another problem with workspace view. I am not getting search option as three dots ... Like how assignment group has.

 

SambasivaraP_3-1762339281800.png

 

 

 

@SambasivaraP 

searching is not available for journal type fields directly

you need to use the Open panel option

AnkurBawiskar_0-1762340109035.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader