Vulnerability Response: Vulnerable Items have the CI listed as undefined for Tenable.io

SNewbies
Tera Contributor

‎02-19-2025 12:34 AM

Hello,

I am currently working on the Tenable.io integration and have encountered an issue where the Vulnerable Items are showing the CI as Undefined. I'm unsure about the next steps or the actions required to resolve this.

Please see the attached image for reference. Any guidance you can provide would be greatly appreciated.

Thank you!

SNewbies_0-1739954060497.png

 

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Community Alums
Not applicable

‎02-19-2025 05:02 AM

Hi @SNewbies ,

PLease refer to this Article : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1001240

 

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SNewbies
Tera Contributor
In response to Community Alums

‎02-21-2025 01:36 AM

Hi @Community Alums ,
Thank you for your response, I am now facing another issue where Tenable.io Asset integration is failing with the note as "Job exceeded the processing time and was forced to complete." Any idea about this?
Thanks again

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Community Alums
Not applicable
In response to SNewbies

‎02-21-2025 04:27 AM

Hi @SNewbies ,

That's calls for another question to be submitted. Your original qustion has been answered. Kinldy close this thread by marking the answer correct if satisfied such that others can get help.

 

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