What makes all fields Read Only when Status is Closed?

[rcarmack1]

Does anyone know what UI Policy/Script Include/Business Rule makes all fields of the SIR read-only when the State is Closed?  I'm looking for a way to allow only the sn_si.admin to change the field after the SIR is closed, due to analysts accidentally closing the wrong SIR.

[Brian Lancaster · Accepted solution]

If it is anything like regular incident it is an ACL that is making on the field read only on closer.

[Ankur Bawiskar]

Hi,

check whether any table level write ACL is configured which allows edit only when state is not closed; for example on incident table there is this ACL which would allow users to write only when incident state is not closed

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur