Why are some Remediation Tasks description field missing information and some are not?

Dommer
Tera Contributor

‎03-17-2022 03:26 PM

Hi all,

Does anyone know what sets the short description of remediation tasks? We noticed some remediation tasks descriptions were missing vulnerability information and not sure why this may be occurring.

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Chris McDevitt
ServiceNow Employee
ServiceNow Employee

‎03-18-2022 05:00 AM

Hi,

I have seen that sometimes there will be a new Third-Party entry without a Summary. Look at the remediation tasks and check the vulnerabilities that are missing their summaries to see if they are empty also in the Third-party table. Then if they are not, check the History of the entry and compare when the Summary field was populated vs when the Group was created.

 

In any event, if you need to fix this, you can "reapply" the remediation target rules. Assuming the missing vulnerability summaries are there

 

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JamieD
Tera Contributor

‎07-06-2022 01:31 PM

Were you able to find a resolution to this?  We just noticed we have the same situation happening.

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AJ5
Tera Contributor

‎12-28-2022 06:57 AM

Hi,

we are facing same issue. If someone can help us point to the right direction or provide with the resolution that would be great. This looks like a common issue. 

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nbojj
Tera Contributor

‎04-12-2023 10:29 AM

Hello,

Currently facing the same issue. If anybody has a solution, please share. 

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