Assignment Recommendations

Matt Martin1
Tera Contributor

We are investigating using the ServiceNow ML Assignment Recommendations.  We have already set up, configured, and trained a classification solution.  The idea was to test this out by using the code in the below ServiceNow documentation inside of an assignment rule.  While testing, I confirmed this code works inside of background script for an already created VIT, however, when a newly created VIT with the same data runs through the assignment rule, no prediction is found, and it errors out.  From reading the documentation I'm getting the hint that an assignment rule with this script might only work on already created VITs.  Does that happen to be the case here?  Thinking I might just have to create a business rule that will run daily to assign our VITs that we would want to have the ML assign.

 

Reference: Create a Vulnerability Response assignment rule using ML (servicenow.com)

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