Remediation owner not able to see IT Remediation workspace in Vulnerability Response.

Devi12
Giga Guru

‎10-31-2023 09:38 AM

Hi Community,

Recently we have implemented Vulnerability response. There is an issue with the IT remediation workspace. In ServiceNow docs I can see remediation owner is able to view IT remediation workspace. In my PDI also same is happening. But in my client environment not working as expected. When I impersonated with remediation owner not able to see Remediation tasks and impacted CIs, but able to see preferred solutions. What I need to check. I am sure the user is having remediation owner role.

 

Devi12_0-1698770282863.png

 

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andy_ojha
ServiceNow Employee
ServiceNow Employee

‎10-31-2023 09:49 AM

Hey there,

What version of the VR Store App are you using?

Is the impacted instance using a fresh VR install, or is this an older installation that was upgraded recently?

What specific error are you seeing when you impersonate?
 - Are they seeing a 0, or a specific security warning (screenshot will help)

What <roles> does the user have, which you are impersonating? 
  - Do they have any of these roles:
     - <itil>
     - <sn_vul.remediation_owner>?

The key role the user needs is <sn_vul.remediation_owner> - the user must have this role in this scenario to start with.




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