Tenable.io integration error

[dmarkowski2]

Hello,

Have you ever noticed this error with Tenable.io integration in Vulnerability Response module?

com.glide.db.impex.json.JSONLoader: com.glide.db.impex.datasource.stream.StreamDataSourceException: No fields provided for mapping to headers:

It is appearing during Assets and Vulnerability Items integration jobs and no data is loaded. Although the vulnerabilities database (Plugin integration) is updated without issues so the integration is properly configured I think.

I try to use new ServiceNow Tenable integration application with PDI instance on Utah Patch 1.

Regards, Darek

[Amit Gujarathi]

HI @dmarkowski2 ,
I trust you are doing great.

To resolve the error you mentioned with the Tenable.io integration in the Vulnerability Response module of ServiceNow, you can follow these steps:

1. Verify Field Mapping:

   • Go to the Vulnerability Integration Configuration in ServiceNow.
   • Ensure that the field mapping for the Assets and Vulnerability Items integration jobs is correctly defined. Make sure all the required fields are mapped properly.

2. Check Integration Job Configuration:

   • Review the configuration settings of the integration jobs.
   • Confirm that the integration job for loading data into Assets and Vulnerability Items is properly configured.
   • Validate that the necessary credentials and connection details for the Tenable.io integration are correctly entered.

3. Validate Data Source:

   • Ensure that the data source used for the integration job is properly configured.
   • Verify that the data source has the necessary permissions and access to fetch the required data from Tenable.io.

4. Test the Integration:

   • Run a test integration job to check if it retrieves data successfully from Tenable.io and loads it into the Vulnerability Response module.
   • Review the job logs and any error messages to identify any specific issues that may be causing the problem.