Hi,
I need help!!!
We are wanting to use the Create Change Request for Remediation Task, but we are having trouble. When we built out our Change Process, we reached out to ServiceNow as our company does Change Management a little different. ServiceNow suggested that we duplicated the OOB Normal and Emergency Change Models and create our own. So that is what we did.
When we select Create Change on the Remediation Task, it opens the Create Change Request form. I see in the Change Type field all the different change types.
The emergency and normal options are suppose to point at my custom Change Models. However, when I select Emergency, it creates the change using the OOB Emergency. If I choose any of the other options, it creates a change using the OOB Normal.
Where can I fix this? I need it so that whatever option they choose that it will create a change under the correct Change model.
Any help would be appreciated.
