Best way to create a second RITM from an existing Catalog Item flow?

hstetsenka
Tera Contributor

an hour ago

Hi everyone,

 

I currently have one Catalog Item/form with an existing flow, and I want the main RITM to continue following its current fulfillment process.

However, based on certain variables selected on the form, I also need to create a separate RITM that would have its own fulfillment process, including its own approval and Catalog Tasks.

I considered using Submit Catalog Item Request from the original Catalog Item flow when the condition is met. My concern is that if I submit the same Catalog Item again, it could trigger the same flow and cause recursion.

What would be the recommended design for this?

 

Has anyone implemented something similar? I’d appreciate any recommendations or examples of how you structured it.
 
Thank you,
Hanna
Preview file
11 KB
0 Helpfuls
  • 65 Views
1 REPLY 1

Luiz Lucena
Mega Sage

24m ago

Hi @hstetsenka 

That should not be too difficult. 
You would need to add an Action step to call the next catalog item and pass any variable/input it needs for that form. 

I have an example in the legacy workflow and from there I'm calling multiple other catalog items for our new hire process, including new forms created in Flow Designer. 

I'll see if I can create a quick example for you.

0 Helpfuls