Hi all, I hope I picked the correct board to ask my question I have created a catalog item, with a record producer, where I would like to populate the same field with different choice lists (select box), depending on the outcome chosen in the field b...
I wish to hide two hidden variables on the form as well. I've maked these variables as hidden, but they still appear on the form level (ServicePortal) after adding the row. In Australia release we have the option on variable configuration, to hide th...
We have started using the Catalog Builder recently where a custom template is created and using OOB fulfillment flow = Step based request fulfillment The above mentioned flow "Step based request fulfillment" is OOB. In the fulfillment steps, there ar...
I have a record producer with a reference field. This works as expect. However, I want to give users the ability to edit the field on the form and put any value in the field. And I want that value to show up on the submitted record. I seem to remembe...
Hello Everyone, I wanted to inquiry about my search context under my scoped application, why can't i add a resource configuration under the resource configurations related list? i want to achieve my goal in adding a resource configuration and then sp...
Hello Everyone, I have this requirement that I need to fulfil in my record producer, it needs to have a field that when keywords are written into suggestions from articles in my knowledge base strictly will come up, all of this inside my scoped appl...
I have a requirement to use a List collector and have the user that is selecteds email to populate by user name. i can do it when it’s just a reference field and only one user can be selected. But multiple users can be selected, that’s why I’m using...
I created catalog item with limited permission available for specific groups. But the catalog item is searchable and available for all users. Zurich version instance.
We have enabled AI Search in the Service Portal.When searching and opening a Catalog Item from AI Search results, it opens correctly in the Service Portal view.When searching and opening an Order Guide, it opens in the backend form view instead of th...
While creating ATF Test Steps I could get any OOB test step which could help me in accessing or clicking OOB Attachment button for a Service Catalog Item (sc_cat_item) on Service Portal
I have a requirement in service catalog that I have to populate two fields to only the fulfilment team at the task level and I have to hide the variables on the portal. And the unique qualifier I was using is the catalog item name and the task descri...
Hello Community, We are reviewing a Service Portal catalog design and would like guidance on a recommended and supported approach for handling conditional visibility and mandatory behavior. Current situation:- Catalog items use Variable Sets- Some va...
I’m trying to implement a confirmation popup with an OK and Cancel button (not just an alert or info message) in the Service Portal view of a catalog item, using a Catalog Client Script.Requirement:Popup should display a custom messagePopup should ha...
We send a daily email to different users that includes a link similar to the one shown below. The link directs them to a record producer in the Service Catalog. Recently, we have received reports of users encountering a blank screen when accessing th...
There is some sort of filter on assignment Group/ assigned to that is stopping some user from putting name in and its not showing all her groups, but it still lets her do it if she selects one group