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Service Catalog

Deliver products and services through a user-friendly interface. Empower employees and customers with self-service and faster request fulfillment.

What's new in the latest release

Hot Topics

Now Assist Conversational Catalog Request in practice
Article

Now Assist Conversational Catalog Request in practice

Articles, Blogs, Videos,...

Mark Roethof
How to request catalog items in Now Assist in Virtual Agent
Article

How to request catalog items in Now Assist in Virtual Agent

Victor Chen
How to Create a Service Catalog in ServiceNow Using Catalog Builder: A B...
Question

How to Create a Service Catalog in ServiceNow Using Catalog Builder: A B...

BillMartin
Now Assist in Conversational Catalog Request: Guidance for making catalo...
Article

Now Assist in Conversational Catalog Request: Guidance for making catalo...

Michael Zizovsk

Getting Started

Request Management & Service Catalog

Catalog Builder - Knowledge & Troubleshooting Resources

Measure and Grow

Product Docs

Value Measurement

On Demand Events

Get your Service Catalog in order
Event

Get your Service Catalog in order

12/03/2024

britta
Learn how Now Assist (GenAI) can...
Event

Learn how Now Assist (GenAI) can...

07/30/2024

ServiceNow
Catalog Builder 101
Event

Catalog Builder 101

07/11/2023

Ieshia Lilly
Virtual lab: Build a Service Cat...
Event

Virtual lab: Build a Service Cat...

10/29/2024

Doug Alcock

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Activity in Service Catalog

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Service Portal UI Policy 'Clear Value' action hides dropdown options in EN

Hello everyone,We're experiencing a peculiar issue with a multi-country portal where a UI Policy is clearing variables but also causing unexpected behavior.The Problem:We've configured a UI Policy with a Clear Value action to remove certain variables...

Question

[Platform Fundamentals Academy] Forms to Conversations: A Beginner's Guide to Conversational Catalog

Forms to Conversations: A Beginner's Guide to Conversational Catalog In the latest Platform Academy session, we explored how to transform static catalog forms into seamless conversational experiences. Why Conversational Catalog? Traditional servic...

blog

Restricting Catalog Item visibility to specific customer segment

Hi All,i have created an external catalog item called "Contact CSM" which should only be visible to customer belonging to account segment called Europe.What i have done so far:1. Added a user criteria (europe_customers_only) created with advanced scr...

Question

Catlog item

If service catlog in connect the service portal then portal in location offshore select means automatic to select country in india then next citys are Hyderabad, Bengaluru, Chennai are selected how to do please explain

Question

Custom portal Attachment variable values

Hi This is Rajkumaram trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and ...

Question

How to manage Available For and Available For Subscriber catalog item visibility

Hi everyone,I am exploring options for navigating the "Available For" and "Available For Subscriber" mechanisms for making a catalog visible for the end-users. We used to manage visibility using User Criteria in the "Available For"/"Not Available For...

Question

Resolved! Custom portal attachment variables issue

Question

How can I save the value of the task variable in the ritm?

Hi all,I have a workflow, inside which I've inserted the 'Catalog Task' box. The variables for my catalog item are contained in the task. In the ritm, I enter the task and find the variable, enter a value, and save it. I return to the ritm and save i...

Question

Query comments from sys_journal_field for Requested Item has read access to admin only why ?

Why is a user who has commented on a Requested Item unable to query and view their own comments in a custom widget, while only admins are able to see all comments? Additionally, I’d like the user who initiated the Requested Item to be able to view al...

Question

Anyway to use $sp.getCatalogItem method in server script

Hi, Is there anyway to use $sp.getCatalogItem in platform server script (business rule/script include)? I could only get it working in a portal server script. https://developer.servicenow.com/dev.do#!/reference/api/zurich/server/no-namespace/c_GlideS...

Question

Free Utility: Paste a User Story → Generate Catalog Item

Building catalog items can be tedious and repetitive, so I built a free utility that turns a plain-English user story into a first-draft scaffold. What it GeneratesBackground script for sc_cat_item creationVariables (item_option_new) with type, order...

Question

Choices for Questions in survey displaying backend values in report

I have created report on asmt_assessment table which shows responses submitted by user for the survey. Question in the survey are as in attached image. But in report it is picking up backend numeric values, for ex. if user selects very satisfied then...

Question

How to expand the entire field of a list collector

I have a variable called "Additional contacts." It pulls from the sys_user table to display the names of users within the organization to select from. The problem is, there are Mutiple users with the same name and no way to distinguish them. Is there...

Question

Resolved! How to hide fields based on time

I have a user who wants a yes or no field hidden at certain times on a servuce catalog request item. Between 8 am and 5 pm the field should be hidden. I know I need to use an onload client script for this, but I can't seem to find the code to make it...

Question

How to intrgrate catalog item with JIRA by using flow designer

Can someone please guide me on how to integrate (Bi - Directional) the service catalog with JIRA using Flow Designer?

Question

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Posted

Service Portal UI Policy 'Clear Value' action hide...

a week ago

Query comments from sys_journal_field for Requeste...

‎08-22-2025 12:44 AM

Free Utility: Paste a User Story → Generate Catalo...

‎08-13-2025 06:54 AM

Portal Search brings back incorrect results

‎06-13-2025 06:19 AM

Changes in Most recent discovery values on cmdb_ci...

‎05-22-2025 04:09 AM

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Service Catalog

Hot Topics

Now Assist Conversational Catalog Request in practice

Mark Roethof

How to request catalog items in Now Assist in Virtual Agent

Victor Chen

How to Create a Service Catalog in ServiceNow Using Catalog Builder: A B...

BillMartin

Now Assist in Conversational Catalog Request: Guidance for making catalo...

Michael Zizovsk

Getting Started

Request Management & Service Catalog

Catalog Builder - Knowledge & Troubleshooting Resources

Measure and Grow

Product Docs

Value Measurement

On Demand Events

Get your Service Catalog in order

britta

Learn how Now Assist (GenAI) can...

ServiceNow

Catalog Builder 101

Ieshia Lilly

Virtual lab: Build a Service Cat...

Doug Alcock

Resources

Entitlements

Release Notes

Store

Related Products

Customer Service Management

Employee Center

Virtual Agent & NLU

Workforce Optimization

ServiceNow Impact

Resolved! Custom portal attachment variables issue

Resolved! How to hide fields based on time

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