Feedback pop up after submitting a catalog item in itil view(not in portal view)
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03-31-2025 06:36 AM
How to create a pop up after submitting a catalog item in itil view
The pop up should look like below on the Order status page.
Functionality:-
Once the feedback is submitted the data will be stored in the custom table with the request details and the feedback provided.
Could someone please help in achieving this requirement.
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03-31-2025 10:17 PM
Should our code be on order status page or on order button?
Is it possible to do it in order status page?
Please help in understanding where we would need to write the code to get the pop up for feedback.
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03-31-2025 10:40 PM
it should be on that order status page. it's either UI macro or UI page
OR
you can open a feedback link which is basically a UI page in new tab using onSubmit client script
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader