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Hide a catalog item in the Native UI

Victor53
Tera Contributor

Hi, is there a way to have a catalog item only visible on the Portal. I know that you can hide it on portal, but can you hide it in the IT Expert Interface (Native UI)? Or perhaps there's a way to restrict a user's access only to portal for a specific catalog item?

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Victor53 

The reverse is possible, but not exactly what you're looking for. An item can be hidden on a portal, but not in a table view.

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I meant the IT Expert's Service Catalog view, rather than the maintain items table.

Ankur Bawiskar
Tera Patron
Tera Patron

@Victor53 

what happens if you add User Criteria to your catalog item and it will be hidden in portal and even in native?

Could you share from where you want to hide it?

Share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

I would like to have the user access the catalog item in the portal, and not be able to access it in the Expert Interface's Service Catalog.