How to Deactivate/Hide "Choose Options" in Platform View for an Order Guide?

[CharanV66187530]

Hi Team,

I am looking for a way to disable or hide the "Choose Options" button/link that appears in the Platform UI (Native UI) when users access an Order Guide. Please find attachment.

Requirement:

• Prevent users from clicking "Choose Options".
• Users should not be able to modify the item selection/options from the Order Guide interface.
• This requirement is specifically for the Platform View, not Service Portal.

Questions:

1. Is there any OOB configuration or system property to disable this functionality?
2. Has anyone achieved this through UI Policies, Client Scripts, UI Actions, UI Pages, or Catalog UI Scripts?
3. What would be the recommended/best-practice approach to hide or deactivate the "Choose Options" option in an Order Guide?

Environment: ServiceNow Platform UI (Native Interface)

Any guidance or examples would be greatly appreciated.

Thanks!

[Danish Bhairag2]

Hi @CharanV66187530 ,

Whats the use case over here? What i understand is choose option is the part where based on the selection of 1st step the related Catalog items are shown based on the rules where the requestor must fill n submit the request. If u hide that how will the requestor fill the values for what he/she is requesting.

Thanks,

Danish Bhairagdar

[CharanV66187530]

@Danish Bhairag2 , Thank you for your response.

My requirement is specifically for the Platform View (Native UI), not the Service Portal. I want users to continue using the Order Guide normally from the Service Portal.

However, when users open the Order Guide in Platform View, I want to prevent them from proceeding after clicking "Choose Options". Ideally, the "Choose Options" action should be disabled or hidden so that users cannot move to the next step or submit the Order Guide from Platform View.

[CharanV66187530]

@Ankur Bawiskar Can you help me on this?

[Bhargavi Patel]

Hi  

I don't think there's an OOB way to disable only the Choose Options action in the Platform UI while leaving the Service Portal behavior unchanged.

Since your requirement is specific to the Native UI, you'll most likely need a Platform UI customization for example, modifying the relevant UI Page/UI Macro or adding a client-side script to hide or disable the action. This won't affect the Service Portal, as it uses a different rendering framework.

If the goal is simply to prevent users from ordering through the Platform UI, another upgrade-friendly option is to intercept the submit action with a Catalog Client Script or Business Rule and display a message directing users to use the Service Portal instead. This avoids modifying the Order Guide UI itself and is generally easier to maintain across upgrades.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful