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Is it possible change your instructions show up below the question label in ServiceNow?

aflsolucoes
Tera Contributor

Thursday

your_instructions_show_up_beside.png

 

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aflsolucoes
Tera Contributor

Friday

I am using the Service Portal for a Service Catalog form. Previously, my 'Help Text' appeared above the variables. However, after I updated the layout using the Catalog Builder, the Help Text for all my catalog items shifted to appear next to the variables. I need to fix this so it displays below the variables again. Has anyone encountered this situation or knows how to resolve it?

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Tanushree Maiti
Tera Sage

yesterday

Hi @aflsolucoes 

 

This change is not possible, as it is not a feature supported by ServiceNow. ServiceNow does not provide the capability to modify this.

 

Out of curiosity, could you please share the origin of this use case? Administrators or developers with the appropriate admin role Only are able to view the highlighted instructions.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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