Issue with "Request Approved" State When Creating Multiple RITMs

[shine17802]

Hi everyone,

I have a Catalog Item that allows multiple users to be selected in a List Collector. When the item is submitted, a separate RITM is created for each user under the same REQ, with each selected user set as the Requested For user.

During RITM creation, I need to set the state to Request Approved. However, Request Approved is not available as a choice in the sc_req_item state field.

The issue I'm facing is:

• The first RITM displays the state as Request Approved.
• The remaining RITMs display the backend/internal value instead of the display label.

Has anyone come across this behavior? Is there a recommended approach to ensure all RITMs display the correct state label instead of the backend value?

Any suggestions or guidance would be greatly appreciated. Thanks!

[dellyou088]

Use Update record action before anything to set the  Request approved or what so ever you are doing.

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

Kind Regards,

Shreyash shukla