Issue with service catalog backend list collector populate 3 app but employee center 6 app correctly

[aolayemi]

Please can someone help me with this issue, I created a new field on one of service catalog when user select a particular title, the 6 applications for that title will populate. It worked correctly in the employee center by populating the 6 apps correctly, but backend service catalog the same form is populating only three. I did the configuration by creating client script and script include and decision table. Can anyone help me with this, how I can fix the backend services catalog or better way to achieve this. The field for the apps is list collector. Thanks.

[Ankur Bawiskar]

@aolayemi 

screenshots please along with script

what debugging did you do?

[aolayemi]

This is the on change catalog script-

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading)

        return;

    var appVariable = 'select_the_application_s_required';

    g_form.clearValue(appVariable);

    if (!newValue)

        return;

    var ga = new GlideAjax('GetJobProfileApplications');

    ga.addParam('sysparm_name', 'getApplications');

    ga.addParam('sysparm_job_profile', newValue);

    ga.getXMLAnswer(function(answer) {

        if (answer)

            g_form.setValue(appVariable, answer);

    });

}

This is the script include

var GetJobProfileApplications = Class.create();

GetJobProfileApplications.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getApplications: function() {

        try {

            var jobProfile = String(

                this.getParameter('sysparm_job_profile')

            );

            if (!jobProfile)

                return '';

            var decisionId = 'sys id';

            var inputs = {

                u_job_profile: jobProfile

            };

            var dt = new sn_dt.DecisionTableAPI();

            // Find the decision that matches the selected Job Profile

            var decision = dt.getDecision(

                decisionId,

                inputs

            );

            if (!decision || !decision.isValidRecord())

                return '';

            var matchedAnswerSysId =

                String(decision.getUniqueValue());

            // Get the Decision Table answers

            var answers = dt.getAnswers(decisionId);

            if (!answers || !answers.result)

                return '';

            var appString = '';

            // Find the matching answer returned by getDecision()

            for (var i = 0; i < answers.result.length; i++) {

                var row = answers.result[i];

                if (!row.valid ||

                    String(row.value) != matchedAnswerSysId)

                    continue;

                var elements = row.answerElementValues || [];

                for (var j = 0; j < elements.length; j++) {

                    if (elements[j].valid &&

                        elements[j].answerElementName == 'u_application') {

                        appString = String(elements[j].value);

                        break;

                    }

                }

                if (appString)

                    break;

            }

            if (!appString)

                return '';

            var appNames = appString.split(',');

            var sysIds = [];

            for (var x = 0; x < appNames.length; x++) {

                var appName = appNames[x].trim();

                if (!appName)

                    continue;

                var choice = new GlideRecord('sys_choice');

                choice.addQuery('name', 'incident');

                choice.addQuery('element', 'subcategory');

                choice.addQuery('label', appName);

                choice.addQuery('inactive', false);

                choice.setLimit(1);

                choice.query();

                if (choice.next()) {

                    sysIds.push(

                        String(choice.getUniqueValue())

                    );

                }

            }

            return sysIds.join(',');

        } catch (e) {

            gs.error(

                'GetJobProfileApplications: ' + e

            );

            return '';

        }

    },

    type: 'GetJobProfileApplications'

});