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RITM number is not reflecting for users and managers to approve also for agent console user as well

Chandu46
Giga Contributor

‎10-31-2025 06:16 AM

 
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Saloni Suthar
Giga Sage

‎10-31-2025 06:27 AM

Hi @Chandu46,

You need to create a new 'query_range' ACL on sc_req_item.request field to resolve the issue. Please take a look at the support article that explains why a new ACL is needed. 


If my response helped you, please click on "Accept as solution" and mark it as helpful.
- Saloni
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Ankur Bawiskar
Tera Patron

‎10-31-2025 06:57 AM

@Chandu46 

you have shared 2 screenshots, 1 for workspace and 1 for portal.

you are getting error on workspace

what's your actual business requirement?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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