Submission of Preapproved change fails due to Invalid attempt to insert non-encrypted

[KeithPW]

When trying to submit/create a preapproved change from the preapproved template, I get the following error.

Error Message

Invalid attempt to insert non-encrypted data into field: test_plan in table: change_request.

We have a number of fields that are edge encrypted and need to stay that way. 

How can I have the pre-approved template submitted to the change_request table with the encrypted fields?

If I go the route of a Normal Change or even a standard change the form submission works fine. 

Thanks

[Dr Atul G- LNG]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1587603

https://www.servicenow.com/community/secops-forum/user-getting-quot-invalid-attempt-encrypted-data-c...

[KeithPW]

Thanks.

I've seen both those articles and doesnt resolve the issue.

I forgot to mention that we are on Yokohama.

[Dr Atul G- LNG]

ohh.. then i will say log now support case mate.