UI policy
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04-25-2025 09:49 AM
Hi all,
I’m working on a scenario where, if I select the option ‘Other Legal Device Marketing’ under the field ‘Which of the following does your query relate to?’, and the jurisdiction is set to ‘Philippines’, then a follow-up question should be displayed:
“If ‘Other Legal Device Marketing’, please specify:”
To achieve this, I’ve created a UI Policy and also added a UI Action, but it’s not working as expected.
Could someone please help me identify what I might be missing or doing wrong?
Thanks in advance!
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04-25-2025 11:19 AM
Hi @pragati74
UI Policy:
Which of the following does your query relate to? = Other Legal Device Marketing
[Make sure "Reverse false" is set to true]
UI Action & Script:
jurisdiction.setValue('Philippines')
[Please check the syntax]
Follow-up question: setMandatory = True
Try this or share a screenshot.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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