Variable substitution showing backend value instead of display value in Catalog Task
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an hour ago
I am facing an issue with variable substitution in a ServiceNow Catalog Task. When using ${variables.primary_impacted_business_line_2}, it is returning the backend value instead of the display value in the Task Name.
I also tried using methods like getDisplayValue, but they do not seem to work in this context.
Has anyone encountered this before or found a way to display the actual label instead of the stored value?
Any suggestions or best practices would be appreciated. Thanks!
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