Variable substitution showing backend value instead of display value in Catalog Task

VijayKumarDodde
Tera Expert

I am facing an issue with variable substitution in a ServiceNow Catalog Task. When using ${variables.primary_impacted_business_line_2}, it is returning the backend value instead of the display value in the Task Name.

I also tried using methods like getDisplayValue, but they do not seem to work in this context.

Has anyone encountered this before or found a way to display the actual label instead of the stored value?

Any suggestions or best practices would be appreciated. Thanks!

0 REPLIES 0