When a Catalog Item is ordered, which record is created first in the database —the REQ or the RITM?

Govind Kumar Sh
Tera Contributor

4 weeks ago

90% of ServiceNow Developers get this basic ServiceNow question wrong:

When a Catalog Item is ordered, which record hits the database first—the REQ or the RITM?

Stop guessing and start knowing.
📺 Watch the Reveal here: https://youtu.be/mp2_hghDPTE?si=vtR1p4TlFR5y6ELM

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Govind Kumar Sh
Tera Contributor

3 weeks ago

Because of Request order hierarchy REQ -> RITM -> SCTASK , many developers think REQ record is created first but that's incorrect.

 

REQ record is initialized first but RITM is created first in database. you can watch the video to understand the execution of steps in ServiceNow Request Management.

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