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alert correlation

SK5555
Tera Contributor

Hello Team,

Could please let me know the Alert correlation rule , can we avoid multiple incident creation by using Alert correlation rules or  not, if yes , Please help me on this asap

2 REPLIES 2

GlideFather
Tera Patron

Hi @SK5555,

 

your description is not clear to me, can you please provide more details?

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Answers generated by GlideFather. Check for accuracy.

Hi @GlideFather ,
Thanks a lot for your quick response, Can I avoid multiple incident creation by using Alert Correlation rules ?  Basically every alert will have a incident , so when we group it by using Alert correlation rules then The all secondary alerts are having incidents , So my question is can i create only one incident instead of creating multiple incident ?