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Method failed: (/api/v1/organizations/289182/devices) code: 403 - Forbidden username/password combo

Savita Govinda
Tera Contributor

4 weeks ago

Whenever we tried to run  Service Graph Connector for Meraki schedule ,  we are getting "403 - Forbidden username/password combo""error even though we have provided proper API key, connection. How can we resolve this. The same configuration is working as expected in Postman 

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Savita Govinda 

 

  • Ensure  Inbound IP address  is not whitelisted at ServiceNow IP address range
  • API key is having proper permission as per documentation which you have followed.
  • Validate your connection and credential at ServiceNow end. If possible share the screen shot here.

You can check this youtube video :

https://www.youtube.com/watch?v=_pNsF7zMtmI

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Getting Started with Service Graph Connector for Meraki
Getting Started with Service Graph Connector for Meraki
youtube.com/watch?v=_pNsF7zMtmI
Learn more about the Meraki Service Graph Connector, an app that allows customers to seamlessly integrate their Meraki and ServiceNow platforms. Hear more from the Meraki team on how the app syncs your customer's Meraki organizations, networks, and devices with their ServiceNow Configuration ...
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