User is unable to create a new OIDC (OpenID Connect) configuration in ServiceNow for the Employee Self-Service (ESS) Agent integration.
This is because an existing OIDC configuration is already present in their ServiceNow instance, and it has mismatched redirect URIs and token/claims settings.
These mismatches prevent user from setting up the recommended OAuth 2.0 authentication method required for the Power Platform ServiceNow connector that powers the ESS Agent.
As a result, they cannot properly connect ServiceNow (HRSD/ITSM) to the Microsoft Employee Self-Service AI agent using the secure, Microsoft-recommended Entra ID-based OAuth flow.
What could be the solution to this? can we make changes to the redirect URL on the existing OIDC or can we create a new one?
