SG‑Meraki Integration – Import Sets Stuck in Loading

[Aman Trivedi1]

Hi Team,

We are facing an issue with the Service Graph Connector for Meraki (SG‑Meraki). 

🔍 Issue Summary

• Import sets (x_caci_sg_meraki_merakidevices) are frequently getting stuck in Loading state
• Some import sets are marked Processed but contain 0 records
• Scheduled jobs occasionally get stuck or lead to long-running executions
  

From system logs and import logs, we observed:

• HTTP 503 (Service Unavailable) – occurring in initial API calls
• HTTP 429 (Rate limit exceeded)
• Parsing errors:
  • Payload for JSON Parser: undefined
  • JSON must be an object or array
• Occasional:
  • Cannot read property 'id' from undefined

Has anyone else faced similar issues with SG‑Meraki integration??

[rush_man]

Any luck on resolution @Christoffer Vir  and @Aman Trivedi1 . I have not heard back from CISCO yet

[Aman Trivedi1]

Hi @rush_man ,

I had a discussion with Cisco, and they are currently working on resolving the issue.
However, there is no timeline yet for the fix.

[Marek Gubani]

Hello, we are facing same issue. Seems to be some bug after update/patch.

[Aman Trivedi1]

Hi @Marek Gubani , its a bug from cisco, they are working on fix.
but timelines haven't defined yet.

[Marek Gubani]

Thanks for the info Aman!