Service Request for the enterprise - Part 3
Continuing from the last blog on service request for the enterprise, let’s deep dive further into third and final approach. Approach 3: Use business specific OOB Apps (HRSD, WSD, LSD, ITSM etc), plus ...
Blog Articles
Service Request for the enterprise - Part 2
Continuing from the last blog on service request for the enterprise, let’s deep dive further into second approach. Approach 2: Use ITSM for IT Services and App Engine for Non-IT Services Here, you kee...
Service Request for the enterprise - Part 1
This blog is intended for ServiceNow professionals and Customers who have chosen ServiceNow as their enterprise service management platform across the organization. The enterprise with various departm...
Managing Sections (Tabs) on forms
When building efficient forms in ServiceNow, one of the most important techniques is dynamically showing/hiding fields and sections based on user interaction. This not only improves user experience bu...
Creating your own Flow stage templates
Have you ever tried to use flow stage templates? It’s a convenient feature, however, what if you want to create your own templates to represent your fulfillment process or add a unique set for a type ...
Flow Stages: A gem for Service Catalog
One often overlooked piece of magic in building catalog requests are flow stages.Why? - These aid in the requestor user experience by keeping users informed on the stage of their request. Requested It...
