A error message showing on the portal

v-paulp
Tera Contributor

‎08-21-2024 10:52 PM

Hi All ,

When I try to approve or reject an kb article through the portal an error message pop up every time with below message "errorContent can not be associated to the same topic more than once servicenow"

vpaulp_0-1724305800367.png

I am not sure is it showing . How can I fix this issue?

 

Thanks

 

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎08-22-2024 12:29 AM

@v-paulp It looks like there is a script which is triggering when you accept/reject kb article. This script might be trying to associate your KB article with a topic which is already connect with another kb article. Try to find that script and fix it.

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Tai Vu
Kilo Patron
Kilo Patron

‎08-22-2024 01:01 AM

Hi @v-paulp 

This should be from the Business Rule below, in order to prevent duplicated content mapping.

Name: Abort duplicate content mapping

https://<instance_name>.service-now.com/sys_script.do?sys_id=8305b7185312201024dfddeeff7b123b

 

Then you can have a look into the Script Include below to understand how the duplicate validation works.

TaxonomyUtilSNC => isDuplicateContent function

URL: https://<instance_name>.service-now.com/sys_script_include.do?sys_id=5f2ac172c34620102ec1a589a840ddfe

 

Cheers,

Tai Vu

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