Add Priority to RITM/TASK

[jlaps]

Good afternoon community,

We are looking at implementing SLAs against RITM/TASK and using priority will be key for SLA duration. I can see where to add the priority field to the forms, and I can even default it how we want for the RITM. My question comes in when it comes to workflows from the Service Portal where the Catalog Tasks are being generated.

Do I need to edit every instance of the CATALOG TASK activity in every workflow to carry forward to the TASK being generated, the current RITM/Parent priority? Or can I just edit the CATALOG TASK activity itself to do this?

I am really hoping the answer is just edit the activity and an easy priority=parent.priority (or whatever!), but I was hoping for some direction precisely how.

Thanks!

Jeff

[Mike Patel · Accepted solution]

You can also create before business rule on task and apply on insert.

 

[jlaps]

That is an excellent idea, that I will be using, if there is not a way to edit the activity. In fact, the BR way might be a better way...

[Mike Patel]

you can go to each workflow and add to task activity. task.priority=current.priority; But if you have lot of workflows than business rule will be good.