Can't find the Requested Item Approval request notification

[Spade2]

Hi team

I'm trying update the notification that is sent to approvers requesting their approval but I can't find the correct one. When I look through the email notifications I find the 'Approval Record Assigned - RITM' notification it's sitting in the Service Catalog for mobile table, I can't seem for the life of me to find the one we send to approvers.

It goes a little something like this (very much ootb with one picture of the customer branding on the top.

Subject: Requested Item RITMxxx Approval request

Body:

Short Description: 

Priority: 4 - Low

Category:

Comments:

Approval Activity:

Approver name - Requested
Approver name - Requested

Click here to view Approval Request: 

Click here to view Requested Item:

I hope it's simply that I can't see for lookin'

thanks

adie

[Arun_Manoj]

Hi @Spade2 ,

Don't share the client details , Could you please remove the hyperlinks from your content.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Arun Manoj

[J Siva]

HI @Spade2 
If it's OOB then the notifictaion name is "Approval Request" 

Regards,
Siva

[Arun_Manoj]

Hi @Spade2 ,

✅ How to Find and Edit It

1. Navigate to: System Notification > Email > Notifications

2. Search by name: Look for “Approval - Requested”

3. Check Table: Confirm it's scoped to sysapproval_approver

4. Check the Condition: Should trigger when State changes to Requested

You can edit this notification directly, or (recommended) create a copy and customize it, then use a Notification Email Script or template to enrich content or branding.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Arun Manoj

[Mark Manders]

This is the OOB notification on the approval table. So make sure that your changes aren't affecting other approval emails. 

And PLEASE!!! remove the links from your question. You are providing way too much information from your instance in those. You don't want to know what someone with bad intentions can do with the information you are providing here.