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ā02-17-2022 11:14 PM
How can we add more than one user in the selected user for the email escalation in list view
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ā02-17-2022 11:18 PM
hello,
To select more than one user you have to create a field of type list then you can select as many users as you want
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ā02-17-2022 11:18 PM
hello,
To select more than one user you have to create a field of type list then you can select as many users as you want
Please mark answer correct/helpful based on Impact.
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ā02-17-2022 11:19 PM
HI,
As per your screenshot, your "Email Escalation Level 1" is a reference field..so in this type of field you can not select more than one..
To add more than one user, you need to have a different field type i.e., List ..where you can add more than 1 user.
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ā02-17-2022 11:24 PM
Hi,
you will have to use List type of field as it can hold multiple values.
Remember you can try to convert Reference field to list type but it will lead to data loss.
if system doesn't allow conversion then you need to create fresh list field and
check these links
Changing Field type from Reference to LIST - Error
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā02-20-2022 10:42 PM
As told earlier given type as list and reference to group .but the assigned to is read only .how can i adding more than one user in list view