After upgrade from NY to Paris, Using Cart API with Guest User fails if Catalog Item doesn't have User Criteria set

[codycotulla]

Hi,

Question: Is there a system property or something that prevents the Guest user from being able to create a request using the Cart API?

Situation

After upgrading from NY to Paris, I find that when Guest is the active user and I try to use the Cart API to create a request. I get a failure message. 

com.glideapp.servicecatalog.exceptions.CartException: Your cart has item(s) no longer available. Please remove XXXXRequestTitleXXXXX from cart to continue with the checkout.

If I add a User Criteria record allowing any user (no restrictions) to the Available For related list, then the call succeeds.

I found the problem when inbound email actions failed after upgrading. Then I created an ATF test using script taken from the Inbound email action: 

Testing Done

I created an ATF test that calls the API using the same code that is in the inbound email action.

(function(outputs, steps, stepResult, assertEqual) {
    // add test script here
    try {

        var message = "";

        // set the "success" variable to false if there is an expected result in the script
        var success = true;

        var cartId = GlideGuid.generate(null);
        var cart = new Cart(cartId); //calling the cart API  
        //var cart = new Cart();   //calling the cart API  
        var item = cart.addItem('21870631db98ff00660658b8dc96199b'); //sys_id of the catalog item I want to fire  
        cart.setVariable(item, 'mm_reason_for_request', 'Unknown - Email');
        cart.setVariable(item, 'sc_requested_for', gs.getUserID());
        cart.setVariable(item, 'sc_requested_for_userid', gs.getUserName());
        cart.setVariable(item, 'sc_requested_for_email', gs.getUser().getRecord().getDisplayValue('email'));
        cart.setVariable(item, 'sc_requested_for_manager', gs.getUser().getManagerID());

        var rc = cart.placeOrder(); //this launches the catalog item, and creates a request object.   rc = the request object  

        message += "\nCart rc: " + rc.sys_id;


        if (success) {
            stepResult.setOutputMessage('Success!\n' + message);
            return true;
        } else {
            stepResult.setOutputMessage('Failure!\n' + message);
            
			return false;
        }

    } catch (e) {
        stepResult.setOutputMessage('Failure!\n' + e + message);
        return false;
    }




})(outputs, steps, stepResult, assertEqual);

Test Results

I find that the test succeeds in the following cases:

• Impersonate an existing user with a role.
• Create a user with no roles.
• Impersonate the Guest User and add a User Criteria to the Available For 

Fails in this case;

• Impersonate the Guest User (no user Criteria on the catalog item)

Let me know if you have any questions.

Any help would be appreciated,

Thanks,

Cody

[codycotulla]

Hi Vicki,

In your message, you say Order Guide. Please add the User Criteria to the catalog items that the order guide contains.

Let me know how that works.

Thanks,

Cody

[Shailja]

Hi Cody,

I have tried the same added the user criteria but its still not working for me, @Ankur Bawiskar  @Pradeep Sharma  @Chuck Tomasi  can you guys please help me with this.

Any help will be appricaiated.

Thanks

[Jalen Dixon]

Hi Cody! Hope all is well. I ran into this same issue and your post here has helped me figure this out! Glad to see a familiar face in the community. 

- Jalen Dixon

[codycotulla]

Hi Rishi, 

Please provide a more details on what isn't working.

Thanks,

Cody

[Tim Saunders]

Hi Cody,

I'm having a similar problem with a script I have that's basically identical to yours, ordering an item and filling in the variables; was working in New York but now fails in Paris; I'm also getting a "did not create or update sc_req_item using current" error and I can see that the Inbound Action script is running as there is something written to the log that confirms that. I added the "Any User" User Criteria to the catalog item but that did not change the result (still getting error).

I tried to open a ticket with support but they said that custom scripts are outside the scope of support... 

Any idea what else could be causing this?